{"id":112232,"date":"2024-07-16T17:07:19","date_gmt":"2024-07-16T15:07:19","guid":{"rendered":"https:\/\/papillon-antwerp.com\/?page_id=112232"},"modified":"2025-07-10T16:48:15","modified_gmt":"2025-07-10T14:48:15","slug":"algemene-voorwaarden","status":"publish","type":"page","link":"https:\/\/papillon-antwerp.com\/nl\/algemene-voorwaarden\/","title":{"rendered":"Algemene Voorwaarden"},"content":{"rendered":"
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Algemene voorwaarden<\/span><\/h1><\/div>
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1. General Terms and Conditions<\/strong><\/p><\/span>

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Company details:<\/p><\/span>

Le Papillon Antwerp<\/p><\/span>

Amerikalei 103<\/p><\/span>

2000 Antwerp, Belgium<\/p><\/span>

Tel: +32 487 36 60 88<\/p><\/span>

info@papillon-antwerp.com<\/p><\/span>

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1. Applicability<\/p><\/span>

These general terms and conditions apply to all reservations, stays and services offered by Le Papillon Antwerp, both via the website and other channels.<\/p><\/span>

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2. Reservations<\/p><\/span>

A reservation is final upon receipt of a confirmation and full payment. Le Papillon Antwerp works exclusively with Non-Refundable bookings, which means that cancellation or modification is not possible.<\/p><\/span>

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3. Arrival and Departure<\/p><\/span>

Check-in: from 15:00 onwards.<\/p><\/span>

Check-out: until 11:00 Late check-out is possible on request and subject to availability.<\/p><\/span>

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4. Liability<\/p><\/span>

Le Papillon Antwerp is not liable for loss, theft or damage to guests’ personal property during their stay.<\/p><\/span>

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5. House rules<\/p><\/span>

No smoking inside the property, no pets, no partying or loud music. Guests must leave the accommodation in clean condition. If these rules are violated, access to the accommodation may be denied without the right to a refund.<\/p><\/span>

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6. Applicable law<\/p><\/span>

These terms and conditions are governed by Belgian law. Any disputes shall be submitted to the competent court in Antwerp.<\/p><\/span>

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2. Privacy Policy <\/strong><\/p><\/span>

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Le Papillon Antwerp Le Papillon Antwerp values your privacy and processes personal data in accordance with the GDPR (AVG).<\/p><\/span>

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1. Data collected<\/p><\/span>

We collect:<\/p><\/span>

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  • Naam<\/li><\/span>
  • Adres<\/li><\/span>
  • Email address<\/li><\/span>
  • Phone number.<\/li><\/span>
  • Payment details<\/li><\/span>
  • Stay data Technical data such as IP address and browser information<\/li><\/span><\/ul><\/span>

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    2. Purposes of processing<\/p><\/span>

    We use your data for:<\/p><\/span>

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    • Reservation management<\/li><\/span>
    • Legal and administrative obligations<\/li><\/span>
    • Customer service<\/li><\/span>
    • Any marketing communications (only with your consent).<\/li><\/span><\/ul><\/span>

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      3. Data sharing<\/p><\/span>

      Your data will only be shared with trusted processors such as accounting software and reservation systems and only for purposes related to your booking.<\/p><\/span>

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      4. Retention period<\/p><\/span>

      Data will not be kept longer than legally necessary, with a maximum retention period of 7 years.<\/p><\/span>

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      5. Your rights<\/p><\/span>

      You have the right to access, correct, delete, limit and object. Please contact us at info@papillon-antwerp.com.<\/p><\/span>

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      3. Cookie Policy<\/strong><\/p><\/span>

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      This website uses cookies to improve your user experience.<\/p><\/span>

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      1. What are cookies?<\/p><\/span>

      Cookies are small files that are temporarily stored on your device when you visit our website.<\/p><\/span>

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      2. What cookies do we use?<\/p><\/span>

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      • Functional cookies: For correct operation of the site<\/li><\/span>
      • Analytical cookies: For anonymous visitor statistics (e.g. Google Analytics).<\/li><\/span>
      • Marketing cookies: Only with your permission<\/li><\/span><\/ul><\/span>

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        3. Managing Cookies<\/p><\/span>

        You can disable cookies through your browser settings. Please note that some features of the site may not work as well as they should.<\/p><\/span>

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        4. Booking conditions – non refundable<\/strong><\/p><\/span>

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        1. Booking and Payment<\/p><\/span>

        All bookings at Le Papillon Antwerp are final and non-refundable. Payment is made in full at the time of booking.<\/p><\/span>

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        2. Cancellations and changes Cancellations or changes are not possible. Also in case of no-show or early departure, no refund is provided.<\/p><\/span>

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        3. Force majeure In case of force majeure (such as pandemics, government measures, natural disasters, etc.) Le Papillon Antwerp reserves the right to move or cancel the reservation without refund.<\/span><\/div><\/div>

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        <\/span><\/div>\n
        Le Papillon
        <\/span>Amerikalei 103
        <\/span>2000 Antwerp, Belgium
        <\/span>info@papillon-antwerp.com<\/span><\/div><\/div>
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        <\/span><\/div>\n
        These terms and conditions were last updated on 10\/07\/2025.<\/span><\/div><\/div>
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