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1. General Terms and Conditions Company details:Le Papillon AntwerpAmerikalei 1032000 Antwerp, BelgiumTel: +32 487 36 60 88info@papillon-antwerp.com 1. ApplicabilityThese general terms and conditions apply to all reservations, stays and services offered by Le Papillon Antwerp, both via the website and other channels. 2. ReservationsA reservation is final upon receipt of a confirmation and full payment. Le Papillon Antwerp works exclusively with Non-Refundable bookings, which means that cancellation or modification is not possible. 3. Arrival and DepartureCheck-in: from 15:00 onwards.Check-out: until 11:00 Late check-out is possible on request and subject to availability. 4. LiabilityLe Papillon Antwerp is not liable for loss, theft or damage to guests' personal property during their stay. 5. House rulesNo smoking inside the property, no pets, no partying or loud music. Guests must leave the accommodation in clean condition. If these rules are violated, access to the accommodation may be denied without the right to a refund. 6. Applicable lawThese terms and conditions are governed by Belgian law. Any disputes shall be submitted to the competent court in Antwerp. 2. Privacy Policy  Le Papillon Antwerp Le Papillon Antwerp values your privacy and processes personal data in accordance with the GDPR (AVG). 1. Data collectedWe collect:
  • Naam
  • Adres
  • Email address
  • Phone number.
  • Payment details
  • Stay data Technical data such as IP address and browser information
 2. Purposes of processingWe use your data for:
  • Reservation management
  • Legal and administrative obligations
  • Customer service
  • Any marketing communications (only with your consent).
 3. Data sharingYour data will only be shared with trusted processors such as accounting software and reservation systems and only for purposes related to your booking. 4. Retention periodData will not be kept longer than legally necessary, with a maximum retention period of 7 years. 5. Your rightsYou have the right to access, correct, delete, limit and object. Please contact us at info@papillon-antwerp.com. 3. Cookie Policy This website uses cookies to improve your user experience. 1. What are cookies?Cookies are small files that are temporarily stored on your device when you visit our website. 2. What cookies do we use?
  • Functional cookies: For correct operation of the site
  • Analytical cookies: For anonymous visitor statistics (e.g. Google Analytics).
  • Marketing cookies: Only with your permission
 3. Managing CookiesYou can disable cookies through your browser settings. Please note that some features of the site may not work as well as they should. 4. Booking conditions - non refundable 1. Booking and PaymentAll bookings at Le Papillon Antwerp are final and non-refundable. Payment is made in full at the time of booking. 2. Cancellations and changes Cancellations or changes are not possible. Also in case of no-show or early departure, no refund is provided. 3. Force majeure In case of force majeure (such as pandemics, government measures, natural disasters, etc.) Le Papillon Antwerp reserves the right to move or cancel the reservation without refund.
Le PapillonAmerikalei 1032000 Antwerp, Belgiuminfo@papillon-antwerp.com
These terms and conditions were last updated on 10/07/2025.

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